QUESTION: What is the threshold for the amount of snowfall to trigger ploughing on residential streets?
ANSWER: The Council-approved policy to trigger ploughing on residential streets is 10 cm (cumulative). Our Public Works staff monitor snowfall throughout the city, but some areas obviously are harder hit than others. If you are experiencing difficulty driving on your street, the best way to request service from our Public Works team is to fill out a work order using the How Can We Help You? customer service portal.
Link here How Can We Help You?